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FAQs

General

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW DO I DO THIS?

We ship items out very soon after receiving orders usually 1-3 business days. So if you need to change something on your order please email us as soon as possible:

1. Use email support@mybabyflame.com.

2. Subject of email should be written as "changes".

3. Include your order number.

4. State the desired changes.

WHY HAVE I ONLY RECEIVED PART OF MY ORDER

We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! You are still able to track your order. Again, please always contact us if you have any questions at all about your order!

WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?

Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.

If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.

WILL I BE CHARGED TAXES UPON RECEIVING MY PACKAGE?

Customers may need to pay import charges upon receiving goods. Mybabyflame store does not have any control over these charges. Custom policies and import duties vary widely depending on the country.

Please contact your local customs office for information specific to your country.

WHAT IS YOUR RETURNS/REFUND POLICY

We hope that you absolutely love and enjoy your new product(s) from Mybabyflame Store. Making YOU happy is our number one priority. However, If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money.

Please note that Mybabyflame Store must be notified if your item has a manufacturing defect in its materials or workmanship within 72 hours of receipt of goods to be eligible for a full refund or replacement.

We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

Shipping/Delivery

WHERE CAN I TRACK MY ORDER?

You can track your order https://mybabyflame.com/apps/trackorder. Please allow 1-3 business days for the tracking number to update once your order has been dispatched.

HOW MUCH IS SHIPPING?

Shipping is free on all orders with an expected delivery time frame of 10-30 days from the day the order has been processed.

DO YOU SHIP TO MY COUNTRY?

We ship to most countries around the world although we may not be able to ship to a select few due to logistical reasons. Please check our shipping and delivery page to see if your country is listed and the delivery timeframes.

SHIPPING TIMES?

Our estimated shipping time for most countries is 2-4 weeks. However, these are only estimates and during peak sessions such as the Christmas period, shipping times may be slightly longer. Please note that this does not include the 1-3 day processing time. 

We will always provide you with a tracking number with every order.

PAYMENTS

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept paypal payment, and all debit and credit card payments.

CAN I PAY IN MY LOCAL CURRENCY?

The currency will be set to USD by default, this is converted to your currency once you reach checkout.

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